What happens if Lorry makes a mistake on a form?

She does not fill forms alone. She fills them with the client, live in the portal: auto-filling what she can pull from their documents (passport, birth certificate, prior filings) and walking them through the rest one question at a time, in their language. She cross-checks every field, flags anything off, and logs the form to the case so your team can catch it before the case is filed.